At Adesua Luxury, we take immense pride in the craftsmanship, tailoring, and quality of our garments. We want you to feel complete confidence when wearing our pieces.

If your purchase does not fit as expected or meet your needs, we are here to ensure your exchange or return process is seamless and straightforward.

1. Summary of Policy Standards

To ensure a smooth return or exchange, all items must meet the following mandatory criteria:

  • Return Window: Requests must be initiated within 7 calendar days of order delivery.
  • Condition: Items must be unworn, unwashed, unaltered, free of scents, makeup, or deodorant marks, and returned in their original packaging.
  • Tags: All original garment tags, security ribbons, and luxury tags must remain attached and intact.
  • Proof of Purchase: A valid order number or receipt is required for all requests.
Please Note: Items returned in a damaged, worn, or altered state will not be accepted and will be returned to the customer at their expense.

2. Eligible vs. Ineligible Items

To preserve the exclusivity and hygiene of our collections, certain item categories have specific return conditions:

Category Policy Status
Standard Ready-to-Wear Eligible for Exchange or Store Credit
Defective / Damaged Items Eligible for Replacement or Full Refund
Pre-Order & Made-to-Order Items Store Credit or Exchange Only
Sale & Promotional Items Final Sale (Non-refundable / Non-exchangeable)
Intimates / Bodysuits / Swimwear Final Sale (Due to hygiene standards)

3. Options for Approved Returns

We offer the following solutions upon receiving and inspecting your returned item:

A. Size / Style Exchange

If you require a different size or wish to swap for another available garment, we will dispatch your replacement once the original item passes quality inspection. (Subject to stock availability).

B. Store Credit

If you prefer to make a selection at a later date, we will issue an Adesua Luxury Store Credit Code for the purchase price of the item (excluding shipping fees). Store credits are valid for 12 months from the date of issue.

C. Refunds

Refunds to the original payment method are strictly limited to items that arrive damaged or defective upon receipt, where a replacement cannot be provided.

4. How to Initiate a Return

  1. Submit a Request: Email our Client Care team at [Insert Email Address] within 7 days of delivery. Please include:

    • Your Order Number (e.g., #AD-1024)
    • The item(s) you wish to return/exchange
    • Reason for return (and photos if reporting a defect)
  2. Return Authorization: Once approved, you will receive a Return Authorization Number (RA#) and specific return instructions. Do not send items back without an RA#, as unapproved packages will be rejected.
  3. Packaging: Securely pack the item in its original box/packaging with tags attached.
  4. Dispatch: Ship the item back using a trackable courier service. Customers are responsible for return shipping costs, except in cases of defective or incorrectly shipped items.

5. Inspection & Processing Timelines

  • Once your package arrives at our warehouse, please allow 3–5 business days for our Quality Assurance team to inspect the garment.
  • You will receive an automated email notification confirming whether your return has been approved or rejected.
  • Exchange dispatches or Store Credit codes will be processed within 48 hours of return approval.

6. Damaged, Defective, or Incorrect Items

Every Adesua Luxury piece undergoes rigorous quality control before dispatch. However, if you receive a garment that is defective or incorrect:

  • Contact us within 48 hours of delivery at [Insert Email Address] with clear photos and video of the defect.
  • Once verified, we will arrange a complimentary pickup/prepaid return label and immediately issue a replacement or full refund, including shipping charges.

Need Further Assistance?

Our client experience team is available to support you through every step of your order:

  • Email: adesualuxuryfashion@gmail.com
  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (WAT)