Shipping Policy

At Adesua Luxury, we are committed to delivering an exceptional experience from the moment you place your order to the moment you step out in your new piece. Every garment is crafted and packed with precision, care, and the attention to detail you deserve.

Please review our shipping guidelines below to understand how your order will be processed, dispatched, and delivered.

1. Processing & Handling Times

  • Ready-to-Wear Collection: Standard orders are processed within 2–4 business days (excluding weekends and public holidays) after receiving your order confirmation email.
  • Pre-Orders / Made-to-Order Items: If an item is marked as pre-order or made-to-order, specific production timeframes will be clearly stated on the product page. Processing for these items will follow the indicated production timeline.
  • Once your order has been dispatched, you will receive a secondary notification with your tracking details.
Note: Processing times may experience slight delays during peak seasons, new collection launches, or promotional sales events. We appreciate your patience as we ensure every garment meets our high standards of quality.

2. Domestic Shipping Rates & Delivery Estimates

We partner with reliable logistics providers to ensure your garments arrive safely and promptly. Shipping charges for your order will be calculated and displayed at checkout.

Delivery OptionEstimated Delivery TimeCost
Standard Delivery3–5 Business DaysCalculated at checkout
Express / Same-Day Delivery (Select locations only)1–2 Business DaysCalculated at checkout

3. International Shipping

Adesua Luxury ships globally to celebrate and dress vibrant women worldwide.

  • Delivery Timeline: International shipments typically arrive within 5–10 business days, depending on the destination and local customs clearance procedures.
  • Customs, Duties & Taxes: International orders may be subject to import duties, taxes, and fees levied by the destination country once the shipment reaches its border. Adesua Luxury is not responsible for these fees; they are the sole responsibility of the customer.

4. Tracking Your Order

When your order ships, you will receive an automated email containing a tracking link and shipment details. Please allow up to 24 hours for the tracking information to update on the carrier’s portal.

If you have not received your tracking number within 5 business days of placing your order, please contact us with your name and order number, and our client support team will assist you immediately.

5. Delivery Address & Modifications

To ensure seamless delivery, please double-check your shipping address prior to completing payment.

  • Address Changes: If you notice an error in your shipping details, please contact us immediately. Once an order has entered the dispatch process, we are unable to change the delivery address.
  • P.O. Boxes: We strongly recommend providing a physical street address for delivery, as courier services may require a signature upon receipt for high-value luxury parcels.

6. Delayed, Lost, or Stolen Packages

While we partner with top-tier courier networks, Adesua Luxury is not liable for carrier delays, packages delivered to an incorrect address provided by the customer, or stolen packages after confirmed delivery by the carrier.

If your parcel is marked as delivered but you have not received it:

  1. Check around your premises or with building reception/neighbors.
  2. Allow up to 24 hours (occasionally carriers mark items as delivered prematurely).
  3. Contact us with your order details so we can initiate a formal trace with the logistics provider.

Need Assistance?

Our client experience team is always here to help ensure your shopping journey is flawless.

  • Email: adesualuxuryfashion@gmail.com
  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (WAT)